ENTREVISTA: Luís Gonzaga M. Xavier, alumno del Posgrado Lean Manufacturing de IUCT/Inkemia

Escrito por

Jaume Aldavert

el dia

28 07 2015
Luis Gonzaga M. Xavier es el Director Técnico del Laboratorio Clínico Clementino Fraga de Brasil. Sus insaciables ganas por aprender e innovar le han llevado a Barcelona, entre otros proyectos, para estudiar la cultura Lean a través del Posgrado de Lean Manufacturing dentro del Master de Creación y gestión de empresas Lifescience de IUCT/Inkemia con la intención de implementarla en su laboratorio.
lean brasil
Luis Gonzaga M. Xavier es el Director Técnico del Laboratorio Clínico Clementino Fraga de Brasil

APTITUDES Y ASPIRACIONES PERSONALES

¿Cual es su formación?

Soy médico formado por la Universidad Federal de Ceará (Brasil) y estoy especializado en pediatría, especialidad que he ejercido durante 20 años. Después me especialicé en Patología Clínica, en la Universidad Nova de Lisboa. Para seguir con mi formación, acabo de terminar un curso de extensión en Educación para la Salud, en la Pontificia Universidad Javeriana (Bogotá - Colombia) y un master en Salud Pública, en Brasil.

Actualmente soy profesor de Facultad de Medicina de la Universidad Christus (Ceará-Brasil) y coordinador del Sector de Nefrología del Laboratorio Clínico Clementino Fraga, donde también soy Director Técnico.

 

¿Qué es lo que más valora de usted mismo?

La fidelidad a mis principios y la valorización de las personas.

 

¿Cuáles son sus puntos fuertes?

La capacidad de generar ideas innovadoras en mi campo de trabajo.

 

¿Qué aspectos internos quiere mejorar?

La capacidad de gestionar y llevar a cabo estas ideas.

 

¿Qué hace un brasileño cómo usted en Barcelona?

Esta pregunta conlleva dos interpretaciones:

1a. Académica:

Vine a desarrollar una idea: la producción de una Prueba de Laboratorio Múltiple que, con algunas gotas de sangre, puede diagnosticar las diez enfermedades infecciosas más prevalentes en el embarazo, todas ellas con importantes repercusiones para el recién nacido.

Esta prueba de laboratorio está especialmente diseñada para su uso en las pequeñas ciudades y pueblos de los países en vías de desarrollo, ya que no requiere entorno de laboratorio, es fácil de realizar e interpretar.

 

2a. Ocio-Cultural:

Por el otro lado, mi espíritu turista me obliga a frecuentar todos los puntos importantes de la ciudad, como la Sagrada Familia, Montjuic, los museos, el Camp Nou, etc. Pocas ciudades del mundo tienen tantos monumentos declarados “Patrimonio de la Humanidad” como Barcelona. Pero también estoy encantado por todo aquello que no está en la ruta turística formal. Al igual que salir a caminar sin un destino concreto, ir sin prisa y con el fin de “perderse”, encontrando cosas hermosas a lo largo del camino. Ciutat Vella está llena de estos mágicos y maravillosos rincones…

También me intereso por conocer la vida catalana. Por eso, procuro ir a todas las fiestas populares de las que tengo conocimiento. Fui a algunas de ellas como, la Procesión de Santa Eulalia, el Carnaval en el barrio de El Raval, los Choros de Barceloneta y la Verbena de San Juan. Me gustan también las manifestaciones artísticas de la calle, como los músicos del metro, los cantantes en los mercados y las esculturas de arena en la playa de San Sebastián, entre otras cosas.

Lo que necesito, como brasileño, es hablar con la gente. Por eso alquilé un apartamento en la planta de abajo para facilitar la interacción con los vecinos. A día de hoy, conozco por el nombre a la mayoría de las personas que se reúnen en los cafés y mercadillos de la Barceloneta. Por otra parte, conocer un país, implica también probar su gastronomía. Las tapas y platos de Cataluña forman parte de mi exploración.

 

 

POSGRADO LEAN

¿Qué ha aprendido durante la formación?        

Aprendí que Lean manufacturing, traducible como “manufactura esbelta” que tiene como orígenes el llamado Sistema de Producción Toyota (TPS), es una filosofía de gestión centrada en la reducción de los siete tipos de desperdicios (sobreproducción, tiempo de espera, transporte, exceso de procesado, inventario, movimiento y defectos). Mediante la eliminación de estos desperdicios, se mejora la calidad y el tiempo de producción y la disminución de costes. Las herramientas “Lean” son poderosas, ya que incluyen el análisis de los procesos, viendo su producción ajustada, a prueba de fallos y que además satisface los deseos del cliente.

 

¿De qué ha tomado conciencia?

Que las empresas, incluyendo la mía (un laboratorio clínico), para permanecer altamente competitivas en el mundo globalizado, pueden adoptar la filosofía de Lean:

  • Ir en busca del “cero defectos”, detectando y solucionando los problemas en su origen.
  • Eliminar todas las actividades que no aportan valor a los productos.
  • Optimizar el uso de los recursos escasos (capital, personas y espacio)
  • Reducción de costes.
  • Mejora de la calidad.
  • Aumento de la productividad.
  • El intercambio de información.

 

¿Con qué se vuelve a Brasil?

Vuelvo con el desafío de pensar Lean, ya que Lean es básicamente todo lo que concierne la obtención de materiales correctos, en el lugar correcto, en la cantidad correcta, minimizando los desperdicios, siendo flexibles y abiertos al cambio. Vuelvo también con una enorme gratitud hacia mis maestros Xavier Aldavert, Jordi Antonio y Josep Mena, que me introdujeron “desde cero” en esta metodología transformadora.

 

¿A quién le puede servir el Lean?

Basado en la filosofía de Lean Manufacturing y en las metodologías utilizadas por varios gestores de Toyota, se han adaptado otros conceptos y creado la Lean Startup, el Design Thinking, entre otros. Lo que demuestra que esta metodología para la producción de coches se puede adaptar a cualquier otra área de negocio. Hoy en día tenemos varios casos de aplicación de Lean en los más diversos sectores empresariales. A modo de ejemplo podemos ver la construcción civil, aeronáutica, siderurgia, papel/celulosa, alimentación, salud, seguros, banca, tecnología de la información, industria naval, farmacéutica, entre otros.

 

 

OPORTUNIDADES DE MEJORA

¿Qué oportunidades de mejora que antes desconocía, puede solucionar en su empresa empleando la cultura Lean?

Además de la cuestión del desperdicio de recursos físicos, casi no pensamos en el tiempo como un recurso valioso para la competitividad y, por lo tanto, como algo en que buscar la mejora. Claro que las empresas pueden funcionar bien sin Lean. Pero incluso aquellos que pueden lanzar un producto de gran éxito o desarrollar una innovación radical, el uso de la filosofía Lean daría a esta empresa muchas más ventajas.

              

¿Resumidamente, cómo definiría el Lean Manufacturing?

Lean no es un programa. La mentalidad Lean es una filosofía de funcionamiento o un sistema de negocio, una forma de: especificar el valor, alinear, en la mejor secuencia, las acciones que crean valor; realizar estas actividades sin interrupción; siempre que alguien las solicite; y realizarlas de forma cada vez más eficaz, es decir, hacer cada vez más con cada vez menos. También es una forma de hacer el trabajo más satisfactorio y de eliminar desperdicios, y no los puestos de trabajo.

 

 

OBJETIVOS     

¿Qué objetivo quiere conseguir?

Espero conseguir repetir en mi empresa el éxito de Toyota (o algo parecido), a pesar de que este objetivo es muy ambicioso, ya que, aunque la filosofía puede parecer simple y obvia, no es fácil conseguir un cambio radical de mentalidad, valores y disciplina. Y esto es necesario, ya que sólo la introducción de algunas herramientas no significa una garantía de éxito.

En cuanto al Master de Creación y gestión de empresas Lifescience, espero que me contribuya en mi objetivo de que las enfermedades infecciosas congénitas, especialmente la sífilis y el VIH, sean reducidas al mínimo en los países de América Latina y África. Esto se puede lograr con el diagnóstico precoz de estas enfermedades, a través de las pruebas de sangre de todas las mujeres en las primeras semanas de embarazo. Estoy desarrollando una prueba fácil de ejecutar e interpretar, que no requiere un entorno de laboratorio, por lo que es excelente para las pequeñas ciudades y pueblos.

 

¿Qué supondrá el Lean para usted y su empresa?

Significa la posibilidad de poder desarrollar una gran transformación. “La transformación Lean”, con la que se aplica el concepto a todas las áreas del negocio, desde compras a entregas, desde finanzas a recursos humanos, priorizando el sector técnico (producción), donde hay una mayor cantidad de residuos o desperdicios, y ofrecer a esta área mayores oportunidades de mejora, con impactos sustanciales sobre la ecuación del negocio pero, por supuesto, teniendo siempre en cuenta el conjunto.

En mi vida personal también habrá impactos positivos, ya que imagino que la cultura Lean también puede beneficiar a los individuos que la practiquen.

 

 

LEAN-BRASIL                     

¿Situación del Lean y el desarrollo empresarial?

En Brasil, cada empresa tiene una historia y cultura propias, con la cual, adoptan los valores y la filosofía que define su liderazgo. Algunas herramientas desarrolladas por Toyota han sido universalmente aplicadas, pero la mayoría de las empresas no consiguen integrar esas herramientas a la filosofía y no ven cómo la mentalidad que hay detrás de todo ello puede hacer que se saque más provecho de su negocio. La gran mayoría de las empresas en el país no adoptan el pensamiento Lean y, en términos generales, diríamos que el mayor problema es el enfoque en las herramientas sin entender claramente el sistema y la filosofía.

 

 

LEAN-FARMACÉUTICAS

¿En que puede beneficiar el Lean al sector farmacéutico?

Al igual que otros sectores de la economía, la industria farmacéutica, ya sean las grandes o de pequeñas empresas, pueden beneficiarse de la propuesta de Lean, ya que este concepto no está vinculado a escalas de producción, sectores de la economía u otros factores. Es una propuesta de cambio de la mentalidad, centrada en la empresa/producto, destinado a la total satisfacción del cliente, sin que tenga que pagar por los fallos y desperdicios que ocurren durante los procesos concedidos en su fabricación/manipulación. 

Siempre es difícil cambiar la cultura actual en este sector industrial, donde la investigación y la producción de un medicamento son siempre una apuesta, sometiendo la empresa a grandes ganancias o grandes pérdidas. En esta industria, las empresas menos eficientes son, a menudo, absorbidas por otras más grandes que se dedican a la misma actividad. Las crisis han sido los principales vectores del cambio, ya que tienen una dimensión objetiva (cese de lucro, pérdida de mercado, etc.). Estas empresas se encuentran entre las que más se benefician del “Lean Thinking”, utilizándolo como una palanca mediante el aprovechamiento o la creación de una crisis. Son capaces de ver una oportunidad de mejora donde sus competidores se chocan con los problemas.

 

 

DINÁMICA LEAN COACHING

¿Qué le pareció la metodología Lean Coaching vista a través de la dinámica del coche?

En nuestras clases de Lean con dinámicas de Coaching, en muchos momentos, se percibe la utilización de la técnica de hacer la pregunta correcta en el momento correcto, en lugar de decir lo que se debe hacer.

Entendí que “Lean Coaching” busca preparar a los líderes para el contexto y la necesidad específica de la transformación lean, involucrando tanto las dimensiones técnicas como los aspectos de comportamiento. Esto ayudará en la formación de nuevos líderes (líderes de Lean) que, a su vez, serán los coaches o entrenadores de sus equipos, liderando como base en su capacidad de desarrollar personas que piensan, que toman iniciativas y asumen las responsabilidades.

En un futuro cercano, esta transformación permitirá la creación de una empresa con personas comprometidas y cualificadas, con conocimiento y actitudes adecuadas en la construcción de una empresa lean, en la que todos estén continuamente aprendiendo y desafiando su “status quo”, y donde prevalece la cultura de trabajo en el equipo, la mejora  continua y la resolución científica de problemas. 

 

Jaume Aldavert, Director de proyectos de ServiConsulting

Para más información contacta con nosotros

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